Kira just finished her college and was flying out of Tampa International Airport to go home for the summer break.
She had a fish named Theo and wanted to take the fish with her. And because TSA regulations allow for it, she thought that the airline would be fine with it too.
But soon Kirafound out that only dogs and cats are allowed in the cabin, and service animals are strictly limited to trained dogs only.
Ismael, our Customer Service Agent, talked Kira and her father through multiple options. He came up with a better alternative and took care of the fish until Kira could come back and take care of her fish again.
What a kind-hearted customer service agent.